Caring Communities FAQs

Whether you are a new or longstanding Member of Caring Communities, we have compiled a list of frequently asked questions for your reference. If you are looking for technical information on how to create an account, register for a courser or change your password visit the "help" link on the banner above.

We are new to Caring Communities or I'm a new Risk Manager - what do I do next?
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What events must be reported to Caring Communities? How and when do I report these events?
Member organizations should submit all relevant events and claims to CCSS in accordance with the reportable events reporting policy and procedure. Every effort should be made to consistently report events and claims meeting the criteria to within 7 days of the date of loss. Though organizations should still report if date of loss is beyond 7 days. The Caring Communities Incident Reporting Guide is available here. 

Where can I find the Claims Best Practices Guide?
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What is the Prescriptives platform?
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What are the High-Risk Toolkits?
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What educational offerings and events are we encouraged to attend?
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Should my organization join a collaborative and how do we start?
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Caring Communities is planning a site visit to my community - what should I expect?
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How do I interpret a site visit assessment report or a year-end scorecard?
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Foundations of Risk Management FAQs 
 

What is a culture of safety and a just culture?
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How do I implement a Risk Management Program at my organization?
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How do I identify risks at the organization?
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How do I assess risk at the organization?
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How to I mitigate risk at the organization?
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How do I continuously monitor risk at the organization?
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How do I establish a clear system for reporting incidents and near misses?
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An incident occurred at my organization - what do I do next?
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How do I create a Risk Management Committee?
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How do I report risk management activities to my organization's Board of Directors?
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How do I calculate a fall rate or other types of rates?
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How do I implement a QAPI program at my organization?
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