Best Practices for Communicating with Family Caregivers
DATE: 11/19/2024 |
SPEAKERS: Hollie Glover, MA, LPC, NCC, Licensed Professional Counselor James L. West Center for Dementia Care |
LENGTH: 60 Minutes |
Target Audience
Executive teams, corporate and campus risk managers, human resource personnel, administrators, medical directors, PCPs, directors of nursing, quality representatives, and QAPI committee members
Learning Objectives
- Establish and maintain the expectations of family members and the senior services industry.
- Understand how to actively listen to families and recognize best ways to respond.
- Coach senior services associates to recognize best courses of interaction and procedure to work with family members.
CE credit is not available for watching pre-recorded webinars. CE credit is only offered for attending live webinars and live conferences.