Preparing for Litigation: Effective Claim Mitigation Techniques
DATE: 09/20/2022 |
SPEAKER: Christina S. Ballester, JD, Assistant Vice President Claims, Caring Communities |
LENGTH: 62 Minutes |
Target Audience
Executive teams, corporate and campus risk managers, human resource personnel, administrators, medical directors, PCPs, directors of nursing, quality representatives, and QAPI committee members
Learning Objectives
- Engage in effective communication with families in a timely and factual manner while considering family dynamics.
- Identify key methods to review and retain internal/external documentation, electronic materials, and potential evidence.
- Develop a thorough and objective investigative approach to preserve an accurate record of the event.
- Implement critical steps in anticipation of litigation by securing the scene after an event, initiating proper communication to all relevant parties, and preparing staff for regulatory reporting and media inquiries.
Credit is not available for watching pre-recorded webinars. Credit is only offered for attending live webinars and live conferences.